Sage THE BARISTA TOUCH BLACK TRUFFLE (SES880BTR4EEU1) Bedienungsanleitung

the Barista Touch

™

BES880/SES880

EN

QUICK GUIDE

DE

KURZANLEITUNG

FR

GUIDE RAPIDE

NL

SNELSTARTGIDS

ES

GUÍA RÁPIDA

IT

GUIDA RAPIDA

PT

MANUAL RÁPIDO

2

2 Sage

®

Recommends Safety First

6 Components

8 Functions

14 Care & Cleaning

18 Troubleshooting

22 Guarantee

Contents

SAGE

®

RECOMMENDS

SAFETY FIRST

At Sage

®

we are very safety

conscious. We design and

manufacture appliances

with your safety foremost

in mind. We also ask that

you exercise a degree of care

when using any electrical

appliance and adhere to the

following precautions.

READ ALL INSTRUCTIONS

BEFORE USE AND SAVE

FOR FUTURE REFERENCE

• A downloadable version of this

document is also available at

sageappliances.com

• Before using for the rst

time, please ensure that your

electricity supply is the same as

shown on the rating label on the

underside of the appliance.

If you have any concerns

please contact your local

electricity company.

• The installation of a residual

current safety switch is

recommended to provide

additional safety when using

all electrical appliances. Safety

switches with a rated operating

current not more than 30mA are

recommended.

Consult an electrician for

professional advice.

• Remove and discard any

packaging materials safely,

before rst use.

• To eliminate a choking hazard

for young children, discard the

protective cover tted to the

power plug safely.

• Ensure the product is properly

assembled before rst use.

• This appliance is for household

use only. Do not use the

appliance for anything other

than its intended purpose. Do

not use in moving vehicles or

3

EN

boats. Do not use outdoors.

Misuse may cause injury.

• Position the appliance on a

stable, heat resistant, level, dry

surface away from the counter

edge, and do not operate on or

near a heat source such as a

hot plate, oven or gas hob.

• Fully unwind the power cord

before operating.

• Do not let the power cord hang

over the edge of a counter

or table. Do not let the power

cord touch hot surfaces or

become knotted.

• Do not leave the appliance

unattended when in use.

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored

• Always switch o the espresso

machine by pressing the

POWER button to OFF.

Switch o and unplug from

the power outlet.

• Regularly inspect the power

cord, plug and actual appliance

for any damage. If found to

be damaged in any way,

immediately cease use of

the appliance and return the

entire appliance to the nearest

authorised Sage Service Centre

for examination, replacement

or repair.

• Keep the appliance and

accessories clean. Follow

the cleaning instructions

provided in this book. Any

procedure not listed in this

instruction booklet should be

performed at an authorised

Sage Service Centre.

• The appliance can be used

by children aged 8 years

or older and persons with

reduced physical, sensory or

mental capabilities or a lack

of experience and knowledge,

only if they have been given

supervision or instruction

concerning use of the appliance

in a safe way and understand

the hazards involved.

• Children should not play with the

appliance.

• Cleaning of the appliance should

not be carried out by children

unless they are 8 years or older

and under adult supervision.

• The appliance and its cord

should be kept out of reach

of children aged 8 years

and younger.

• Do not use attachments other

than those provided with the

appliances.

• Do not attempt to operate

the appliance by any method

other than those described in this

booklet.

• Do not move the appliance whilst

in operation.

• Do not use any other liquid apart

from cold mains/town water.

4

We do not recommend the use

of highly ltered, de‑mineralised

or distilled water as this may

aect the taste of the coee and

how the espresso machine is

designed to function.

• Never use the appliance without

water in the water tank.

• Ensure the portalter is rmly

inserted and secured into

the brewing head before using

the machine.

• Never remove the portalter

during the brewing operation as

the machine is under pressure.

• Do not place anything, other

than cups for warming, on top

of the appliance.

• Use caution when operating

machine as metal surfaces are

liable to get hot during use.

• Do not touch hot surfaces.

Allow the product to cool

down before moving or

cleaning any parts.

• Heating element surface is

subject to residual heat after use.

• Always ensure the appliance

is turned OFF, unplugged at

the power outlet and has been

allowed to cool before cleaning,

attempting to move or storing.

• The appliance is not intended

to be operated by means of

an external timer or separate

remote-control system.

• The use of attachments not

sold or recommended by

Sage may cause re, electric

shock or injury.

• Always turn the appliance to

the o position, switch o at

the power outlet and unplug

at the power outlet when the

appliance is not in use.

• Any maintenance other than

cleaning should be performed

by an authorised Sage

®

service centre.

• Do not use the appliance on

a sink drain board.

• Do not operate the appliance

if it is in an enclosed space,

or within a cupboard.

• Use caution when descaling

as hot steam may be released.

Before descaling, ensure drip

tray is empty and inserted.

Refer to ‘Care & Cleaning’ for

further instructions.

• Do not operate the grinder

without the hopper lid in position.

Keep ngers, hands, hair,

clothing and utensils away from

the hopper during operation.

5

EN

NOTICE TO CUSTOMERS

REGARDING MEMORY

STORAGE

Please note that in order to better

serve our customers, internal

memory storage has been

imbedded into your appliance.

This memory storage consists

of a small chip to collect certain

information about your appliance

including the frequency of use

of the appliance and the manner

in which your appliance is being

used. In the event your appliance

is returned for service, the

information collected from the

chip enables us to quickly and

eciently service your appliance.

The information collected also

serves as a valuable resource

in developing future appliances

to better serve the needs of our

consumers. The chip does not

collect any information regarding

the individuals who use the

product or the household where

the product is used. If you have

any questions regarding the

memory storage chip please

contact us at

priv[email protected]

SPECIFIC INSTRUCTIONS

FOR WATER FILTER

• Filter cartridge should be kept

out of reach of children.

• Store lter cartridges in a dry

place in the original packaging.

• Protect cartridges from heat

and direct sunlight.

• Do not use damaged

lter cartridges.

• Do not open lter cartridges.

• f you are absent for a prolonged

period of time, empty the water

tank and replace the cartridge.

The symbol shown

indicates that this

appliance should not be

disposed of in normal

household waste. It should be

taken to a local authority waste

collection centre designated for

this purpose or to a dealer

providing this service. For more

information, please contact your

local council oce.

To protect against

electric shock, do not

immerse the power cord,

power plug or appliance in

water or any other liquid.

FOR HOUSEHOLD USE ONLY

SAVE THESE INSTRUCTIONS

6

Components

A. 250g bean hopper

B. Integrated conical burr grinder

C. Touch screen control panel

D. GRIND SIZE selector

E. POWER button

F. Integrated removable 54mm tamper

G. Grind outlet

H. Hands free grinding cradle

I. 54mm stainless steel portalter

J. Removable wet & dry coee separator

drip tray

K. 2L removable water tank

L. Group Head

M. Dedicated hot water outlet

N. Extra-tall cup clearance for tall mugs

O. Easy clean steam wand

P. Milk temperature sensor

Q. Storage tray (located behind drip tray)

A

B

C

H

G

N

O

K

P

L

M

Q

F

J

E

I

D

Rating Information

220–240V~ 50–60Hz 1380–1650W

7

EN

ACCESSORIES

1. Stainless steel milk jug

2. Cleaning disc

3. Cleaning tablets

4. Dual Wall lter baskets (1 cup & 2 cup)

Use with pre‑ground coee.

5. Single Wall lter baskets (1 cup & 2 cup)

Use when grinding fresh whole coee beans.

6. Water lter and holder

7. Cleaning brush

8. The Razor

™

precision dose trimming tool

9. Steam wand cleaning tool

10. Water hardness test strip

All parts of the Barista Touch

™

that come into contact with coee,

water and milk are BPA Free.

1

3

2

7 8 9

4 5

6

10

8

Functions

INSTALLING THE WATER FILTER

• Remove the water lter and water lter holder

from the plastic bag.

• Soak the lter in cold water for 5 minutes.

• Wash the lter holder with cold water.

• Set the reminder for next month of replacement.

We recommend to replace the lter after

3 months.

• Insert the lter into the two parts of the

lter holder.

• To install the assembled lter holder into the

water tank, align the base of the lter holder

with the adapter inside the water tank.

Push down to lock into place.

• Fill the water tank with cold water before sliding

back into position at the back of the machine and

locking into place.

FIRST USE

1. Press POWER button to turn the machine on.

2. Follow the instructions on screen to guide you

through rst use setup.

3. After completing setup, the machine will tell that

it is ready to use.

The machine is now in STANDBY mode.

GuideExit

Your Barista Touch is now ready

Select the guide to find out more about your Barista Touch

or exit to proceed to your drink selection

4. Touch “Guide” and the machine will guide you

step by step to make your rst coee. Touch the

 and go to the Drinks Menu or < to repeat the

Setup. To repeat the Guide at any time, go to

Settings Menu.

NOTE

If your water hardness is either 4 or 5 when tested,

we strongly recommend you change to an alternate

water source.

GRINDING OPERATION

Insert bean hopper into position on-top of the

machine. Turn dial to lock into place. Fill hopper

with fresh beans.

9

EN

DRINK SELECTION

To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink.

Touch the ‘Help & Tip’ icon to see Barista Touch

™

Guide.

NOTE

Please keep the touch screen dry and clean to ensure that the machine functions properly.

DRINK SCREEN

Grind duration

(single / double /

custom)

Milk froth level

Drink chosen

Milk temperature

‘Setting’ icon

Brew setting: touch this button to scroll

Espresso – single shot / double shot / custom extraction time

Long Black – small / medium / large

Grind size

‘Home’ icon

Brew

Cappuccino

Double

Grind

Milk

4

65º

15s

Hot Water

14

10

SETTING GRIND SIZE

Selecting Your Filter Basket

Single Wall Filter Baskets

Use Single Wall lter baskets if grinding fresh

whole coee beans.

1 CUP 2 CUP

Dual Wall Filter Baskets

Use Dual Wall lter baskets if using

pre‑ground coee.

1 CUP 2 CUP

Selecting Grind Size

In the touchscreen, select the chosen lter

basket by touching the toggle option under the

‘Grind’ button.

Automatic Dosing

• Touch the ‘Grind’ button once, or push and

release the portalter to engage the grinding

activation switch. Then allow fresh ground coee

to ll the portalter.

• Grinding will automatically stop, however if

you wish to stop grinding before the cycle has

nished, push and release the portalter.

Manual Dosing

• If you prefer to manually dose, with the portalter

inserted in the grinding cradle, push and hold

the portalter to engage the grinding activation

switch. Continue holding until the desired amount

of ground coee has been dosed.

• To stop grinding, release the portalter.

This will release the grinding activation switch

and stop the grinding function.



• Once grinding is complete, Tamp down rmly.

• As a guide to dose, the top edge of the metal cap

on the tamper should be level with the top of the

lter basket AFTER the coee has been tamped.

Trimming the Dose

The Razor

™

precision dose trimming tool

allows you to trim the puck to the right level

for a consistent extraction.

• Insert the Razor

™

dose trimming tool into the lter

basket until the shoulders of the tool rest on the

rim of the basket.

• Rotate the Razor

™

dose trimming tool back and

forth while holding the portalter on an angle over

a knock box to trim o excess coee grinds.

• Wipe excess coee from the rim of the lter

basket to ensure a proper seal is achieved in

the group head.

11

EN

Purging the Group Head

Before placing the portalter into the group head,

run a short ow of water through the group head

by touching the ‘Brew’ button. This will stabilise the

temperature prior to extraction.



Insert the portalter into the group head and rotate

the handle towards the centre until resistance is felt.

ESPRESSO EXTRACTION

Touch the ‘Brew’ button on the display to start

extraction. You can switch between single shot,

double shot or Custom by touching the ‘Single’,

‘Double’ or Custom button. The duration times

are preset, but can be customised.

Brew

Double

Brew

Single

Brew

Custom

22

s

MANUAL OVERRIDE

Press and hold the ‘Brew’ button (approx 2 secs)

to enter manual extraction mode. Touch the Brew

button to start the extraction, touch the Brew button

to stop the extraction.

TEXTURING MILK

MIN

MAX

MILK MUST

COVER THIS

RING

NOTE

Use the indicator on the screen for the correct milk

jug position.

Under the ‘Milk’ button, temperature level and

froth level are displayed. They are preset based

on the drink you’ve chosen but you can customise

by touching those options.

To start, touch the ‘Milk’ button. The screen will

display the temperature of the milk as it heats.

Milk texturing will stop automatically when the

selected milk temperature is reached. Lift steam

wand to remove milk jug. Wipe the wand & tip with

a clean damp cloth. Lower steam wand to the down

position and the wand will automatically purge.

NOTE

Prior to texturing milk, it is recommended to

momentarily purge the steam wand by rst

touching the ‘Milk’ button. Touching the button

again will stop steam delivery.

12

MANUAL MILK TEXTURING

Auto milk texturing and auto shut‑o are disabled

during manual milk texturing mode. Lift the steam

wand. Start frothing by touching the button. When

frothing is done, touch the Milk button to stop.

Wipe the wand & tip with a clean damp cloth.

Lower steam wand to the down position and the

wand will automatically purge.

CAUTION: BURN HAZARD

Pressurised steam can still be released,

even after machine has been switched o.

Children must always be supervised.

NOTE

• After 90 seconds of continuous steaming,

the machine will automatically disable the

steam function.

• Use exclusively the stainless steel milk jug

included in the pack to froth milk. The use of

container made of glass or plastic material to

froth milk may lead to dangerous conditions.

AMERICANO

There are 3 preset Americano settings –

Small (180ml), Medium (240ml), and Large

(360ml). Grind dose & tamp your portalter & insert

into the group head. Position your cup underneath

the portalter spouts & the hot water spout. The

hot water is delivered rst, and espresso will be

extracted after that.

CAFÉ CREMA

There are 3 presets for the Café Crema setting,

Small (120ml), Meduim (150ml), Large (180ml).

Insert the single cup lter basket, adjust grinder

to a coarse setting as prompted on screen.

HOT WATER

The HOT WATER function can be used to

pre-heat cups or add hot water manually.

To start & stop hot water, touch ‘Hot Water’

on the screen.

Hot water limit is approximately 90 seconds.

Depending on the size of your cup, you may need

to touch the ‘Hot Water’ button to stop pouring.

NOTE

You cannot run hot water and extract espresso

at the same time.

ADDING A NEW DRINK

Touch ‘Add New’ in the menu screen to create

a customised drink. You can adjust parameters

based on a standard style and save your own.

Add New

+

Alternatively, after manually adjusting parameters

touch the small icon to save the current setting.

TIPS

Ensure the drip tray is rmly pushed in place

and emptied whenever the Empty Me! indicator

is displayed.

AUTO OFF MODE

The machine automatically switches to AUTO OFF

mode after 30 minutes.

SETTINGS

To enter settings menu, touch the icon

on the upper right of the screen.

13

EN

EXTRACTION GUIDE

• Flow starts after 8-12 secs

• Flow slow like warm honey

• Crema is golden brown with a fine

mousse texture

• Espresso is dark brown

SOLUTIONS SOLUTIONS

Tamp using 15-20kgs

of pressure. The top

edge of metal cap on the

tamper should be level

with the top of the filter

basket AFTER tamping.

Trim the puck to the

right level using the

Razor™ precision dose

trimming tool.

• Flow starts after 1-7 secs

• Flow fast like water

• Crema is thin and pale

• Espresso is pale brown

• Tastes bitter/sharp, weak and watery

• Flow starts after 13 secs

• Flow drips or not at all

• Crema is dark and spotty

• Espresso is very dark brown

• Tastes bitter and burnt

REMOVE USED

GRINDS

Used grinds will form

a coffee 'puck'. If the

puck is wet, refer to

the 'Under Extraction'

section.

RINSE FILTER

BASKET

Keep the filter basket

clean to prevent

blockages. Without

ground coffee in the filter

basket, lock the

portafilter into the

machine and run hot

water through.

AFTER EXTRACTION

CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION

Tamp using 15-20kgs

of pressure. The top

edge of metal cap on the

tamper should be level

with the top of the filter

basket AFTER tamping.

Trim the puck to the

right level using the

Razor™ precision dose

trimming tool.

ALWAYS TAMP TO LINE

Adjust & re-test

DECREASE

GRIND AMOUNT

ALWAYS TAMP TO LINE

Adjust & re-test

INCREASE

GRIND AMOUNT

Adjust & re-test

TURN

Adjust & re-test

TURN

LOCK TIGHT

Hot Water

Grind

15s

Grind

15s

GRIND GRIND DOSE TAMP

OVER EXTRACTED

BITTER • ASTRINGENT

Too ne Too much

Use razor to trim

Too heavy

BALANCED

Optimum 8–10g (1 cup)

15–18g (2 cup)

30–40lbs

(15–20kg)

UNDER EXTRACTED

UNDERDEVELOPED • SOUR

Too coarse Too little

Increase dose & use razor to trim

Too light

14

Care & Cleaning

COLOUR TOUCH SCREEN DISPLAY

Please keep the touch screen dry and clean to ensure that the machine functions properly.

REPLACING THE WATER FILTER

Soak Filter

(refer to p7)

Install water tankSet current month Replace filter after

90 days or after 40L

!

Assemble water

filter parts

Ensure parts are

connected

Install filter

in tank

1 6

22 3

54

The provided water lter helps prevent scale build‑up in and on many of the inner functioning components.

Replacing the water lter after three months or 40L will reduce the need to descale the machine.

The limitation of 40L is based on water hardness level 4. If you are in level 2 area, you can increase

this to 60L.

NOTE

To purchase water lters visit Sage

®

webpage.

CLEANING CYCLE

There will be a message prompt when a cleaning

cycle is required. This is a back‑ushing cycle

and is separate from descaling. Follow the

instruction on the screen.

DESCALING

After regular use, hard water can cause mineral

build up in and on many of the inner functioning

components, reducing the brewing ow, brewing

temperature, power of the machine, and taste of

the espresso. Even if you used the provided water

lter, we recommend you to descale if there is

scale build-up in the water tank.

Go to ‘Settings’ and select ‘Descale cycle’. Follow

the instructions on the screen.

WARNING

Do not immerse power cord, power plug or

appliance in water or any other liquid. The water

tank should never be removed or completely

emptied during descaling.

15

EN

CLEANING THE CONICAL BURR GRINDER

This grinder cleaning cycle removes oil build-up on the burrs which can impede performance.

Unlock hopper

Empty hopper Replace hopper Lock hopper

Run grinder empty

Unlock hopper Remove hopper

Remove top burr

Unlock top burr

Clean top burr with

brush

Clean lower burr

with brush

Clean chute with

brush

12

3 75

PUSH

2

11109988

L

O

C

K

A

L

I

G

N

41 6

WARNING

Care should be taken as the grinder burrs are

extremely sharp.

16

CLEANING THE STEAM WAND

• The steam wand should always be cleaned

after texturing milk. Wipe the steam wand with

a damp cloth.

• If any of the holes in the tip of the steam wand

become blocked, it may reduce frothing

performance.

• Go to ‘Settings’ > ‘Steam wand cleaning’ and

follow the guide on the screen.

CLEANING THE FILTER BASKETS

AND PORTAFILTER

• The lter baskets and portalter should be rinsed

under hot water immediately after use to remove

all residual coee oils.

• If any of the holes in the lter basket become

blocked, use the pin on the end of the provided

cleaning tool to unblock the hole(s).

• If the hole(s) remain blocked, dissolve a cleaning

tablet in hot water and soak lter basket and

portalter in solution for approx. 20 minutes.

Rinse thoroughly.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen

should be wiped with a damp cloth to remove

any ground coee particles.

• Periodically purge the machine. Place an empty

lter basket and portalter into the group head.

Touch the 'Brew' button and run a short ow of

water to rinse out any residual coee.

CLEANING THE DRIP

& STORAGE TRAY

• The drip tray should be removed, emptied and

cleaned at regular intervals, particularly when

the drip tray full indicator is showing EMPTY ME!

• Remove the grill from the drip tray.

Lift the coee grind separator and dispose of

any coee grounds. The EMPTY ME! indicator

can also be removed from the drip tray by pulling

upwards to release the side latches. Wash all

parts in warm soapy water with a soft cloth.

Rinse and dry thoroughly.

• The storage tray (located behind the drip tray)

can be removed and cleaned with a soft, damp

cloth. Do not use abrasive cleansers, pads

or cloths which can scratch the surface.

NOTE

All parts should be cleaned by hand using warm

water and a gentle dish washing liquid. Do not

use abrasive cleansers, pads or cloths which can

scratch the surface. Do not clean any of the parts

or accessories in the dishwasher.

CLEANING THE OUTER HOUSING

& CUP WARMING TRAY

The outer housing and cup warming tray can be

cleaned with a soft, damp cloth. Polish with a soft,

dry cloth. Do not use abrasive cleansers, pads

or cloths which can scratch the surface.

STORING YOUR MACHINE

Before storing, press the POWER button to

switch the machine o and remove the plug from

the power outlet. Remove unused beans from the

hopper, clean the grinder (see page 15), empty the

water tank and the drip tray. Ensure the machine

is cool, clean and dry. Insert all accessories into

the storage tray. Store upright. Do not place

anything on top.

WARNING

Do not immerse power cord, power plug

or appliance in water or any other liquid.

17

EN

REPLACING THE SILICONE SEAL

Over time, the silicone seal surrounding the shower

screen will need to be replaced to ensure optimum

brewing performance.

1. Press the POWER button to switch the

machine o and unplug the cord from the

power outlet.

2. Carefully remove the water tank and drip tray,

taking particular care if they are full.

3. Using a skewer or similar, clean the centre

of the screw of any residual coee.

4. Insert a at head screwdriver into the centre

of the screw. Turn counter-clockwise to loosen

the screw.

Clean centre of screw

before inserting at head

screwdriver.

5. Once loosened, carefully remove and retain

the screw and the stainless steel shower

screen. Make note of the side of the shower

screen that is downwards. This will make

re-assembly easier. Wash the shower screen

in warm soapy water, then dry thoroughly.

6. Remove the silicone seal with your ngers or

a pair of long-nose pliers. Insert the new seal,

at side rst, so the ribbed side is facing you.

7. Re-insert the shower screen, then the screw.

With your ngers, turn the screw clockwise for

2‑3 revolutions then insert at head screwdriver

to tighten until the screw is ush with the

shower screen. Do not overtighten screw.

8. Re-insert the drip tray and water tank.

Contact Sage Consumer Support or visit the

Sage

®

webpage for replacement silicone seals

or for advice.

TRANSPORTING AND STORING

Press the POWER button to switch the machine

o and remove the plug from the power outlet.

Remove unused beans from the hopper, clean

the grinder, empty the water tank and the drip tray.

Ensure the machine is cool, clean and dry. Insert

all accessories into the storage tray. Store upright.

Do not place anything on top.

18

Troubleshooting

PROBLEM POSSIBLE CAUSES EASY SOLUTION



from the group head.

No hot water.

Water tank is empty. Fill tank.

Water tank is not fully inserted

and locked into position.

Push water tank down completely

to lock into place.

Machine needs to be descaled. Perform descale cycle.

Coee is ground too nely

and / or too much coee in lter

basket and / or over tamping

and / or lter basket is blocked.

See below, ‘Espresso only drips from

the portalter spouts or not at all’.

Espresso only drips



spouts or not at all.

Coee is ground too nely. Use slightly coarser grind.

Refer to ‘Setting the Grind Size’, page 10

and ‘Over Extraction’, page 13.

Too much coee in the

lter basket.

Lower dose of coee.

Refer to ‘Dosing’, page 10 and

‘Over Extraction’, page 13.

After tamping, trim the coee dose

using the Razor

™

dose trimming tool.

Coee tamped too rmly. Tamp between or 15–20kg of pressure.

Water tank is empty. Fill tank.

Water tank is not fully inserted

and locked into position.

Push water tank down completely

to lock into place.

The lter basket may

be blocked.

Use the pin on the end of the provided

cleaning tool to unblock the hole(s).

If the hole(s) remain blocked, dissolve

a cleaning tablet in hot water and

soak lter basket and portalter

in solution for approx. 20 minutes.

Rinse thoroughly.

Machine needs to be descaled. Perform descale cycle.

Water doesn’t come

through (the machine

makes loud noise).

Water tank is empty or water

level is below MIN.

Fill tank.

There is an error on

purging setting.

Perform factory reset (‘Settings’ >

‘Factory Reset’).

19

EN

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Espresso runs

out too quickly.

Coee is ground too coarsely. Use slightly ner grind.

Refer to ‘Setting the Grind Size’, page 10

and ‘Under Extraction’, page 13.

Not enough coee in the

lter basket.

Increase dose of coee.

Refer to ‘Dosing’, page 10 and ‘Under

Extraction’, page 13. Tamp then use the

Razor

™

dose trimming tool to trim o

excess coee.

Coee tamped too lightly. Tamp between or 15–20kg of pressure.

Espresso runs out

around the edge



Portalter not inserted

in the group head correctly.

Ensure portalter is completely inserted

and rotated until resistance is felt.

There are coee grounds

around the lter basket rim.

Clean excess coee from the rim of the

lter basket to ensure a proper seal in

group head.

Too much coee in the

lter basket.

Lower dose of coee.

Refer to ‘Dosing’, page 10. After tamping,

trim the coee dose using the Razor

™

dose trimming tool.

The silicone seal surrounding

the shower screen needs to be

replaced to ensure the portaler

is properly secured into the

group head.

Refer to ‘Replacing the Silicone Seal’,

page 17.

No steam.

Machine has not reached

operating temperature.

Allow time for the machine to reach

operating temperature.

Water tank is empty. Fill tank.

Water tank is not fully inserted

and locked into position.

Push water tank down completely

to lock into place.

Machine needs to be

decalcied.

Perform descale cycle.

Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,

page 16.

Pulsing / pumping

sound while

extracting espresso

or steaming milk.

The machine is carrying out the

normal operation of the pump.

No action required as this is the normal

operation of the machine.

Water tank is empty. Fill tank.

Water tank is not fully inserted

and locked into position.

Push water tank down completely

to lock into place.

20

PROBLEM POSSIBLE CAUSES EASY SOLUTION



Cups not pre-heated. Rinse cups under hot water outlet

and place on cup warming tray.

Portalter not pre‑heated. Rinse portalter under hot water

outlet. Dry thoroughly.

Milk not hot enough

(if making a cappuccino

or latté etc).

Make sure sensor is in contact.

Adjust milk temperature setting

on screen.

Water temperature needs

to be adjusted.

Increase the brew temperature

in ‘Settings’ menu.

No crema.

Coee tamped too lightly. Tamp betweens or 15–20kg

of pressure.

Coee is ground too coarsely. Use slightly ner grind. Refer to

‘Setting the Grind Size’, page 10

and ‘Under Extraction’, page 13.

Coee beans or pre‑ground

coee are not fresh.

If grinding fresh whole coee beans,

use freshly roasted coee beans with

a ‘Roasted On’ date and consume

between 5–20 days after that date.

If using pre‑ground coee, use within

a week of grinding.

The lter basket may be blocked. Use the pin on the end of the provided

cleaning tool to unblock the hole(s).

If the hole(s) remain blocked, dissolve

a cleaning tablet in hot water and

soak lter basket and portalter

in solution for approx. 20 minutes.

Rinse thoroughly.

Single Wall lter baskets are being

used with pre‑ground coee.

Ensure you use Dual Wall lter

baskets with pre‑ground coee.

Water leaking.

Auto purge feature. Immediately

after the espresso, hot water and

steam functions, the machine

will purge water into the drip tray.

This ensures the thermocoil

is at the optimal temperature.

Ensure the drip tray is rmly pushed

in place and emptied whenever the

Empty Me! indicator is displayed.

Water tank is not fully inserted

and locked into position.

Push water tank down completely

to lock into place.

The silicone seal surrounding

the shower screen needs to be

replaced to ensure the portaler

is properly secured into the

group head.

Refer to ‘Replacing the Silicone

Seal’,page 17.

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